At Posh Classy, we want you to be completely satisfied with your lighting purchase. If you are not happy with your order, we offer a straightforward return and refund process.
1. Return Window
You have 30 days from the date your item was delivered to request a return. Requests made after 30 days will not be accepted.
2. Return Eligibility & Condition
To qualify for a return, your item must meet the following criteria:
- The item must be in its original packaging (including all protective foam and internal hardware).
- The item must be unused, uninstalled, and in the same condition as when you received it.
- You must provide a receipt or proof of purchase (order number).
3. How to Start a Return
- Contact our support team at support@poshclassy.uk with your order number.
- If your return is accepted, we will send you the return shipping address and instructions on how and where to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
- Defective or Damaged Products: If the product arrives broken, defective, or is the wrong item, Chenfind will cover all return shipping costs.
- Customer Remorse: If you changed your mind, ordered the wrong size/style, or no longer want the item, the customer is responsible for the full cost of return shipping. Original shipping fees (if any) are non-refundable.
5. Restocking Fees
- No Restocking Fees: We do not charge a restocking fee for any returned items.
6. Damaged or Broken Items
Please inspect your package immediately upon arrival. If the item is damaged, you must contact us at support@poshclassy.uk within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
7. Refund Process
Once we receive and inspect your returned item, we will notify you via email.
- Approval: If approved, your refund will be processed automatically to your original payment method.
- Timeline: Please allow 5 to 7 business days for the refund to reflect in your bank or credit card statement, depending on your financial institution.
8. Contact Information
For any questions regarding returns, please reach out to us:
- Email: support@poshclassy.uk
- Phone: +44 7988 581546
- Address: Flat 2 Oak House, Park View Road, Leatherhead, England, KT22 7GD, United Kingdom
